If you have a complaint about our service you need to tell us about it. You can contact our internal complaints service by phoning us on 021 0798864 or emailing us at imran@peaceofmindadvice.co.nz with the heading Complaint - (Your Name).
Please set out the nature of your complaint, and the resolution you are seeking. We will acknowledge receipt of this within 24 hours. We will then record your complaint in our Complaints Register and notify our Licence Holder. We may want to meet with you to better understand your issues. We will then investigate your complaint and provide a response to you within 7 working days of receiving your complaint. If we need more time to investigate your complaint, we’ll let you know.
If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is free and independent and will assist you to resolve things with us.
Details of this service are:
Financial Services Complaints Limited (FSCL)
Phone: 0800 347 257
Email: complaints@fscl.org.nz
Insurance & Financial Services Ombudsman Scheme (IFSO)
Phone: 0800 888 202
Email: info@ifso.nz
Financial Dispute Resolution Service (FDRS)
Phone: 0508 337 337
Email: enquiries@fdr.org.nz